FAQs

Q?

What is handmade jewellery?

A.

Handmade jewellery is jewellery that is created by hand without the use of machines moulds or forming. A handmade creative process requires that all materials must be shaped formed and assembled by an artisan. Some machines like cutters, drills, and lathes can be used as long as they are operated manually and operated by the artisan’s hands. Handmade jewellery is the highest stage for craftsmanship in refine jewellery as it requires highly skilled labour to manually control tools and accurately work with seeds or other natural materials.

Q?

What are your delivery charges?

A.

Prices are shown excluding delivery charges however all orders over €50 will be delivered to you free of charge.

Q?

Can I return an item I’ve purchased on NaturalBeautyCraft.com?

A.

Exchanges or returns are accepted within 14 days in perfect condition. This service is only available on full price items. The purchase of sale items is final, unless deemed faulty, so please choose carefully. For hygiene reasons, we can't accept returned earrings unless product deemed to be faulty. We cannot accept returned jewellery that has been worn or shows any signs of wear. Our refund policy does not affect your statutory rights

Q?

Can I swim in the jewellery?

A.

Please avoid swimming or bathing whilst wearing jewellery. Although seeds with natural colours are perfectly fine however the coloured one can be affected by water. Hair spray, make-up, scent and moisturisers should all be applied and allowed to dry before wearing. Your jewellery can be cleaned by buffing very gently with a soft, dry cotton cloth, never use chemical cleaners. Ideally your jewellery should be stored in an airtight container when not in use.

Q?

How are our product packed?

A.

Jewellery is sent in elegant small pink pouches.  Alternatively, gift packaging is available at a cost of €4 per item, the jewellery will then be enclosed in our premium jewellery box.